A dynamic resource for independent hotel, vacation rental & outdoor hospitality owners, visionaries & developers.
For small (you could even say tiny) independents to multi-location enterprises.
What we do
Expert guidance, hands-on execution, and training that develops skills to do more in-house.
Built on two decades of experience opening, operating and advising hospitality businesses across North America, House & Hospitality brings an operator’s perspective to every engagement. Expertise extends from the granular realities of housekeeping, guest service, technology and human resources to high-level finance, marketing and business strategy—making it possible to see how the entire operation works together, and where it doesn’t.
Support is shaped around what each business actually needs. That may mean assessing the operation and setting a clear direction, coaching an existing team, working alongside it or fully owning a priority that needs momentum. Every engagement is deliberately hands-on and highly tailored, with a practical goal: resolve the gaps, strengthen what is already working and leave owners and teams with better systems, stronger skills and a clear path forward.
Services
Ways to Work Together
01
Audits & Strategic Direction
A clear-eyed assessment of the business—from operations and financial performance to guest experience and brand positioning. The result is a focused, prioritized roadmap showing what to address, in what order and why it matters.
02
Advisory & Coaching
An experienced hospitality perspective for owners and managers navigating decisions, solving problems or planning what comes next. Available for a defined project or as an ongoing sounding board, with guidance designed to strengthen capabilities in-house.
03
Fractional Labor
Flexible, embedded support when the business needs additional capacity, specialized expertise or steady leadership—without adding a full-time position. The scope can range from owning a single priority to working across the operation to create momentum where it is needed most.
04
Systems & Training
Turn improvements into lasting practices. Build the processes, SOPs, workflows and tools that make the business easier to run, while developing the skills and confidence owners and teams need to carry the work forward.
for the ‘House’
Operating supplies, thoughtfully selected.
Linens, mattresses, tableware, toiletries, furnishings and operating supplies—researched and specified with quality, durability, guest experience and price point in mind. Available for new openings, property refreshes or the ongoing restock that keeps a room feeling as considered as it did on opening day.
Projects
Caldera House
Jackson Hole, USA
Led the property from early planning and design through brand creation, construction, opening and ongoing operations. Caldera House is an independent, award-winning boutique hotel, private members’ club, restaurant and retail destination in the heart of Jackson Hole.
Bella Coola Heli Sports
Bella Coola, Canada
Oversaw an operational reset across a portfolio of five remote lodges, restructuring the management and staffing model, streamlining complex guest logistics, strengthening day-to-day systems and bringing lodge managers more directly into budgeting and financial decision-making. Elevated the guest experience and team performance through new service standards, formalized training programs and refreshed lodge amenities.
Bison Peak Ventures
Multi-State, USA
Developed scalable systems across human resources, finance and operations for a rapidly growing portfolio of outdoor hospitality assets.
Stay Ombi
Key Largo, USA
Paired strategic direction with hands-on execution across guest experience, product development, marketing, sales, finance, operations and team leadership—refining the offering, strengthening systems and creating renewed momentum for the business.
Tell Me About Your Project
Share a little about the property—what isn’t working as it should, what you’re hoping to build or where you believe there may be a gap. From there, we can arrange a complimentary 20-minute call to talk through the situation. I’m happy to answer questions, offer an initial perspective and provide as much practical guidance as possible within that time
Experience
Across North America
Projects span independent hotels, vacation rentals and outdoor hospitality businesses throughout the United States and Canada. Site visits are not always necessary; depending on the scope, work may be delivered remotely, on site or through a blend of both.
The best fit is an independent, owner-led property—or a growing portfolio where ownership remains closely involved.
